The rule
A purchase can be refunded only while it is unused. It counts as used, and the digital service as delivered, as soon as you create or open any dashboard or download anything from the Vault. From then on it cannot be refunded. This applies to weekly, monthly and lifetime plans alike. This policy is part of the Terms of Service and takes effect on October 19, 2026.
By starting to use the Service you ask us to deliver it immediately and, where a statutory right of withdrawal applies (for example in the EU or UK), you acknowledge that you lose that right once you start.
When we refund
- Unused purchases: within 14 days of the charge, if you have not created or opened any dashboard or downloaded anything from the Vault since buying.
- Billing errors, at any time: a duplicate charge, a renewal charged after you had cancelled, or an amount different from the price shown at checkout.
Email hello@maxlarp.com from your account address with the date and amount of the charge. Approved refunds go back to the original payment method.
When we do not
Used purchases, requests more than 14 days after the charge, partial periods, unused time on a plan you have used, forgetting to cancel before a renewal, content a platform rejected, and accounts suspended or closed for breaking the Terms of Service or Acceptable Use Policy are not refunded.
Cancelling
Cancelling a weekly or monthly plan stops future renewals; the plan stays active until the end of the period you paid for. Each renewal is a new purchase under this policy. Lifetime plans do not renew.
Chargebacks
Please contact us before disputing a charge with your bank; most problems are solved faster that way. Accounts with an open dispute may be suspended until it is resolved, and we may contest disputes for charges you authorised.